skip to Main Content

What has occurred in just the 75 days the group has been proceeding through the program is that they are a more collaborative team, focused on patient care and improvement for the good of the whole practice. Where I perceived there to be a division of front office admin vs. back office technical delivery, is now appearing more harmonious. Additionally the staff is finding a new level of courage to speak up, let their opinion be heard and ask for what they need rather than stewing and complaining. These changes have also brought about some unintended changes in employment (a person leaving and a wonderful replacement new hire).
– Dory Willer, PCC, SPHR, 2003 International Coach of the Year

Back To Top